7.1 Preparation and routing of Products
The packages are prepared and packaged by the Artists-Designers, under their responsibility, in a closed, resistant packaging, appropriate to the contents and transport requirements.
The method of delivery is indicated to the Customer in the Order confirmation.
The Customer is responsible for the information relating to the name and address of the recipient, which must be precise, accurate and complete (door code, floor, telephone, etc.) to enable delivery to be made under normal conditions. The Merchant and/or the Artists-Designers cannot be held responsible for a return delivery due to an error of address or an impossibility to deliver to the address indicated.
Orders indicating a P.O. Box address cannot be taken into account.
It is up to the recipient of the Order to check the package in the presence of the carrier. Any anomaly at the time of delivery must be indicated on the delivery note. Without the respect of this clause, no refund procedure with the chosen carrier can be initiated.
The countries that can be delivered via the Shop are the countries of the Euro zone, the United Kingdom, and Switzerland. For logistical reasons, the French Overseas Departments and Territories are not delivered by the online shop.
The Merchant cannot be held responsible if the product has not been delivered for the following reasons: force majeure as defined by the courts and natural disasters.
7.2 Delivery times
Delivery times depend on the destination country and the delivery method.
The delivery times indicated on the Shop are indicative, corresponding to the average processing and delivery times. Delivery times take into account the preparation time in the Artist-Designer’s workshops as well as the delivery time of the carrier.
As an indication, the usual time limits are as follows:
In case of delivery by Colissimo:
Preparation time: 1 to 5 working days for any order received before 1:00 pm
Delivery time: 2 to 15 working days
Total delivery time from the date of order confirmation: 3 to 15 working days.
The Order is left directly in the recipient’s mailbox if its dimensions allow it. Otherwise, a notice of readiness is left in the mailbox to inform the recipient of the address for withdrawing his order.
In the event of the absence or inaccessibility of a mailbox at the delivery address indicated, the Order shall be left at the collection point and shall be deemed to have been carried out. The carrier will not contact the recipient. If the Customer is not the final recipient, it is his responsibility to inform the final recipient that a parcel is available at the collection point indicated on the parcel tracking system
In case of delivery by Chronopost:
Preparation time: 2 working day for any order received before 1:00 pm
Delivery time: 3 working day
Total delivery time from the date of order confirmation: 1 to 5 working days.
Delivery requires the presence of the recipient who signs a receipt.
In the event of absence, a notice of readiness shall be left in the recipient’s mailbox.
In the event of the absence or inaccessibility of a mailbox at the delivery address indicated, the mobile phone number of the recipient of the Order may be used. In the absence of a reply, the delivery shall be deemed to have been made. The package will not be presented a second time. If the Customer is not the final recipient, it is his responsibility to inform the final recipient that a parcel is available at the collection point indicated on the parcel tracking system
In any case:
Orders are processed by the Artists-Designers from Monday to Friday (excluding public holidays).
Orders placed on Saturdays and Sundays are processed on Mondays or Tuesdays depending on the available stock and the opening hours of the Artist-Designer.
The Customer is invited to contact the Customer Service to find out the exact delivery date of his Products, if he wishes them to be delivered for a particular occasion.
The Merchant and the Artists-Designers will do their utmost to meet the delivery deadlines. However, the Merchant and the Artists-Designers shall not be held responsible for any delays in delivery due to a heavy order load or any case of force majeure.
If the recipient does not appear within the period indicated or if the package is sent back to the Artist-Designer, the delivery will be considered to have been made and no refund or reshipment of the product to another address shall be made.
If the home address corresponds to a care establishment or a (public or private) company and the parcel cannot be delivered to the recipient in person, the delivery shall be considered as having been made from the moment the parcel is handed over to the reception desk or to the department of the establishment dedicated to receiving the goods.
7.3 Partial or multiple delivery
The Customer is informed that each Order, from each Artist-Designer, being perfectly independent, the Products ordered from several Artists-Designers will systematically be delivered in several packages.
For logistical reasons, the Artist-Designer may deliver his Order in several packages.
7.4 Delivery costs
The delivery costs of the Products vary according to the weight and the delivery address. The amount of the delivery costs is specified before the validation of the order by the Customer.
For shipments outside metropolitan France, delivery costs depend on the gross weight of the package and the country of destination. An estimate will be established in the Order confirmation.
7.5 Dispute Management and Product Returns
Dispute management and mediation in the event of difficulties related to the processing of the Orders are carried out by the Merchant in the name and on behalf of the Artist-Designer, without acknowledgement of liability.
In the event of a dispute, the original packaging must be kept until the dispute is resolved.