FAQ

Order

To place an order, it’s very easy! Register or identify yourself on your personal Maison Sensey account via the « Account » button at the top right of the screen. Then choose the product of your choice, then click on « Add to cart ». When your items are all in the basket, let yourself be guided through the purchase process by clicking on the « Finalize my order » button.

Your username is easy to find: it’s your email address 🙂 If you have forgotten your password, go to the « Account » page and click on « Forgotten password ». You will receive an email allowing you to reset your password. If the address mentioned is not recognized, do not hesitate to contact us so that we can verify that there was no error during your registration.

Manufacturing times vary depending on the Artist-Designer, the product, the workmanship and the materials used. The Artist-Designers put all their know-how to offer you an exceptional product, which is why time is necessary for each creation.

Payment

You have the possibility to pay by credit card (Visa, Mastercard). The monetary transaction is effective as soon as you have finalized your order. You will immediately receive an order confirmation email and can download the invoice from your customer area.

If the payment is refused by your bank, the order is then automatically canceled. In this case, we invite you to place a new order!

The banking transactions carried out on our site are managed by our service provider Stripe, recognized to guarantee a very high level of security. All transactions made on our e-shop are encrypted and secured according to the highest current security standards (SSL certificate for data encryption). In addition, our site obeys the HTTPS protocol which guarantees the confidentiality of data sent by the Internet user! So there is no need to worry, we will never be in possession of your bank details.

Delivery

Returns

Do not hesitate to check the delivery of your package using the tracking number indicated on the proof of deposit. Once the package is indicated as “delivered”, wait another 3 short working days while we process your return. If you have no news after this deadline, contact us!

Refunds are usually made to the bank account associated with the card used in the initial transaction, not the card itself. Therefore, even if the bank card no longer exists or has been blocked, you will still receive your funds in your bank account.

Products

Our sizes are indicated in European sizes.

It is quite possible that an exhausted size is back in stock, following a restocking or a customer return.

Custom sizes are not selectable during your purchase. You must validate your order and the Designer Artist will contact you to schedule an appointment to take your measurements and thus validate your choice.

Personal Data

The data collected on your account is used to respond to your requests and improve your experience on the site; in particular in order to process your orders and to be able to notify you of their progress. This information is never shared with third parties or resold.

Maison Sensey undertakes to comply with the law of January 6, 1978, relating to information technology, files and freedoms. And, in accordance with this law, you have the right to access and rectify your personal data.

Maison Sensey collects on its site data concerning its users and more particularly when creating an account, placing orders or through cookies. Only information that you communicate to us is processed. Regarding cookies, it is possible to deactivate them by following the instructions provided by the browsers.

You can unsubscribe from our newsletter by simply clicking on the link provided at the bottom of the page in the last newsletter you received.

Your personal information can be modified or deleted from our databases at any time on request. Email us and we’ll take care of the removal!

Distributor Area

You haven't found the answer to your question?

For any questions, you can contact customer service using the contact form or by phone on +33 1 44 70 70 79 from Monday to Friday from 10 a.m. to 6 p.m. Our teams are located in France, at the company’s headquarters, to guarantee you the best service.